Odisha CMO directs officials to expedite public grievance resolution

Bhubaneswar,(Orissa Today) Feb 6: Expressing concern over the delay in addressing public grievances, the Odisha Chief Minister’s Office (CMO) has issued directives to senior officials, urging them to prioritize and expedite complaint resolution to restore public trust in governance.
In a letter addressed to Additional Chief Secretaries, the Director General of Police (DGP), Superintendents of Police (SPs), and district collectors, the CMO emphasized the importance of the public hearing programme, which allows citizens to raise grievances anytime and from anywhere. However, a review of complaint records revealed significant delays in resolving several cases due to slow action at different levels.
“As a result, complainants have been forced to visit the Chief Minister’s Grievance Cell repeatedly with the same issues, highlighting inefficiencies in the process,” the letter stated.
To ensure accountability, the CMO has directed officials to accelerate grievance redressal and warned that any deliberate negligence in resolving complaints would invite disciplinary action under the Orissa Civil Services (Classification, Control and Appeal) Rules, 1962.
The government has reiterated its commitment to efficient governance, ensuring that public grievances are addressed promptly and effectively.