Odisha Transport Dept Rolls Out WhatsApp Grievance Helpline
Bhubaneswar: In a move to strengthen transparency and citizen engagement, the Odisha Transport Department has introduced a WhatsApp‑based grievance redressal system.
Transport Minister Bibhuti Bhusan Jena announced the initiative, highlighting its role in making complaint handling more accessible and accountable.
Citizens can now lodge complaints directly through the dedicated WhatsApp number 6371912718.
To ensure transparency, the department will issue daily bulletins on grievances received and resolved.
Additionally, a weekly grievance hearing will be conducted every Tuesday, with direct responses provided to complainants.
The initiative is expected to streamline communication between the public and the department, reinforcing accountability and responsiveness in Odisha’s transport governance.
