Amazon Penalised by Sambalpur Consumer Court for Cheating Customer
Sambalpur: In a striking case of consumer rights enforcement, the Sambalpur District Consumer Court has penalised Amazon India after a customer received a marble stone instead of the laptop he ordered.
Dr. Chaubarga Nayak had purchased a laptop worth Rs 60,799 from Amazon. Shockingly, upon delivery, he discovered a marble stone inside the package.
Despite repeated complaints to Amazon and the police, no resolution was offered. Left with no alternative, Dr Nayak approached the consumer court.
After reviewing the case, the court ruled in favour of the complainant, holding Amazon accountable for negligence and cheating. The verdict directed Amazon to:
- Refund the laptop’s price of Rs 60,799
- Pay Rs 25,000 as compensation for poor service
- Cover Rs 5,000 in litigation costs
The court further ordered that if Amazon fails to comply within a month, the total amount will accrue interest at 9% annually.
This ruling highlights the growing accountability of e‑commerce platforms in India, reinforcing consumer rights and sending a strong message against malpractice.
