Airtel Launches ‘Safe Second Account’ to Combat Rising Digital Frauds

Bhubaneswar, Nov 27: Bharti Airtel has announced a new initiative to protect its customers from the growing menace of digital scams and fraud. In a letter to subscribers, Gopal Vittal, Vice Chairman & Managing Director of Airtel, reaffirmed the company’s commitment to safeguarding users against threats such as fake parcel delivery calls, phishing links, and digital arrest scams.

Highlighting the risks of linking primary bank accounts to UPI and payment apps, Vittal unveiled the Airtel Payments Bank Safe Second Account—a secure solution designed to keep digital transactions separate from customers’ main savings accounts.

“Any crime or fraud on our network pains us deeply at Airtel. Your safety is and will always remain our highest priority,” Vittal wrote. “Our Safe Second Account offers a simple and secure way to stay protected.”

The Safe Second Account is intended primarily for payments and requires only a minimal balance, while still earning interest. Since Airtel Payments Bank does not provide credit, customers are not required to park large sums in the account.

Opening the account is quick and convenient via the Airtel Thanks App. Customers can navigate to the Payments Bank tab, complete Aadhaar and PAN-based KYC, set an mPIN, and fund the account to begin safe transactions. Money can be topped up either by transferring from a primary bank account or depositing cash at any Airtel Payments Bank Retail Point.

This initiative, Vittal emphasized, will help millions of users safeguard their finances from unauthorized access while enjoying seamless digital payments.

“We encourage our customers to take a few minutes today to open a Safe Second Account and safeguard their money,” he added. “Airtel remains dedicated to empowering you with secure, inclusive, and easy-to-use financial services.”

For detailed terms and conditions, customers are advised to visit Airtel’s official website.