Bhubaneswar, July 24 (UNI) Khurda Road Division of East Coast Railway in Odisha has achieved a remarkable milestone in the adoption of paperless ticketing, setting a new benchmark for digital transformation in Indian Railways.
Leveraging the UTS on Mobile platform, passengers can now book Journey Tickets, Season Tickets and Platform Tickets directly from their SmartPhones, eliminating the need for physical ticket printouts, said East Coast Railway (ECoR) officials today.
With an emphasis on passenger convenience, the Division has witnessed an impressive surge in the use of the UTS (Unreserved Ticketing System) Mobile Application.
This initiative not only simplifies the ticketing process but also aligns with Indian Railways’ broader goal of encouraging digital and contactless services.
During the 2024–25 fiscal, Khurda Road Division issued 5,35,701 tickets through the UTS on Mobile app, serving over 22,41,690 passengers and generating revenue of Rs 4,76,67,710.
In the first quarter of the current fiscal year 2025–26 (April to June), the Division reported substantial year-on-year growth.
Tickets issued rose from 90,005 in 2024-25 to 1, 83, 251 in 2025-26 fiscal, registering a growth of 103.6%. During the period, Passenger count increased from 4,42,413 to 6,70, 302, marking a 51.5% growth.
Similarly, Revenue climbed from Rs 85,17, 025 to Rs 1,55,44, 820; reflecting an extraordinary rise of over 82.5%.
This exponential growth is attributed to wider public acceptance, user-friendly technology and enhanced payment options such as UPI-based QR code transactions, leading to shorter queues
and faster processing.
The UTS on Mobile app is available in Hindi, English and regional languages, ensuring ease of use even for first-time users.
Tickets are delivered directly to the app and can be shown to ticket-checking staff using the “Show Ticket” option—no hard copy needed, informed the ECoR officials.
Passengers, including senior citizens, students and tourists, now benefit from a simplified and contactless booking experience that meets modern-day expectations for speed, transparency and accessibility.
To support increasing demand, the Division has expanded its UTS network, ensuring more areas have access to mobile ticketing.
Printed ticket kiosks like ATVMs machines are available at major stations for passengers who prefer or require physical tickets, they concluded.
